Terms and Conditions

Man With a Van Homerton Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Homerton provides removal, transport and associated services to you as a customer. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "We", "us" and "our" refer to Man With a Van Homerton as the service provider of removal and transport services.

1.2 "You" and "your" refer to the customer or business engaging our services.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, unpacking, or related services that we agree to provide.

1.4 "Goods" means all items and property that you ask us to transport, move, handle, store, or dispose of.

1.5 "Booking" means a confirmed request for our services for a specified date, time, and service description that we have accepted.

2. Service Scope

2.1 We provide man and van services, removals, small moves, house and flat moves, office and commercial moves, and related transport services within the United Kingdom, including local and regional moves to and from Homerton and surrounding areas.

2.2 Our services may include loading and unloading of goods, transportation, and where agreed, basic disassembly and reassembly of furniture. Any additional services must be agreed in advance and may be subject to extra charges.

2.3 We reserve the right to refuse to move or handle any goods that we reasonably believe may be unsafe, illegal, or in breach of these Terms and Conditions.

3. Booking Process

3.1 You may request a quote and make a booking by contacting us and providing the required details, including collection and delivery addresses, property access details, dates and times, an approximate inventory of items, and any special requirements.

3.2 All quotes are based on the information you provide. If the information is inaccurate or incomplete, we reserve the right to adjust the quote and any subsequent charges.

3.3 A booking is only confirmed when we have accepted your request, agreed a date and time, and you have accepted our quote and any specified payment or deposit terms.

3.4 We may require a deposit or full payment in advance to secure your booking. The amount and timing will be communicated to you during the booking process.

3.5 You are responsible for checking that all details in the booking confirmation are correct. Any errors must be notified to us promptly. Changes to bookings may result in adjusted charges and are subject to availability.

4. Pricing and Payments

4.1 Our prices may be based on hourly rates, fixed quotes, distance, volume, access conditions, or a combination of these. Details will be explained to you at the time of booking.

4.2 Unless stated otherwise, our prices exclude congestion charges, tolls, parking costs, and any additional fees required to complete the service. These may be charged in addition to the quoted price if they arise during the service.

4.3 Payment terms will be specified at the time of booking. We may require payment in advance, on completion of the service, or in accordance with an agreed invoice schedule for business customers.

4.4 Where payment is due on completion, it must be made immediately upon completion of the service, before the team leaves the final address.

4.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts, recover reasonable debt recovery costs, and withhold delivery of goods until payment is received in full.

4.6 We reserve the right to review and change our rates at any time, but confirmed bookings will not be affected by later general price changes, except where these Terms and Conditions allow for adjustments.

5. Cancellations and Changes

5.1 If you need to cancel or amend your booking, you must inform us as soon as possible.

5.2 Cancellations notified more than 72 hours before the scheduled start time may be made without a cancellation fee, unless a non-refundable deposit or special arrangement was agreed.

5.3 Cancellations notified between 24 and 72 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the agreed price or loss of any deposit paid.

5.4 Cancellations notified less than 24 hours before the scheduled start time, or failure to be present or provide access at the agreed time, may incur a cancellation fee of up to 100 percent of the agreed price.

5.5 If you request changes to the date, time, or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised charges.

5.6 We may cancel or postpone the service in cases of extreme weather, road closures, vehicle breakdowns, staff illness, safety concerns, or other events beyond our reasonable control. In such cases, we will rearrange the service at the earliest mutually convenient time. Our liability in these circumstances is limited to any amount you have already paid for the affected booking.

6. Your Responsibilities

6.1 You are responsible for ensuring adequate and safe access to the collection and delivery locations, including parking arrangements and any necessary permits.

6.2 You must inform us in advance of any potential access issues, including narrow roads, low bridges, restricted parking, stair-only access, or internal obstacles.

6.3 You are responsible for packing your goods safely and suitably, unless you have specifically booked a packing service. Fragile or valuable items must be well protected and clearly labelled.

6.4 You must ensure that all goods to be moved are ready at the agreed start time, and that you or your authorised representative is present throughout loading and unloading.

6.5 You are responsible for securing and removing any fixtures or fittings that need to be moved and for disconnecting appliances, unless otherwise agreed.

6.6 You must not ask our team to carry out any work that is unsafe, illegal, or outside the agreed scope of services.

7. Excluded and Restricted Items

7.1 Our services do not cover the transport of hazardous, illegal, or prohibited items. You must not include any of the following without our prior written consent:

a) Explosives, flammable or corrosive materials, or hazardous chemicals.

b) Firearms, ammunition, or weapons.

c) Illegal drugs or substances.

d) Live animals, plants requiring specialist care, or perishable food items.

e) Cash, bonds, jewellery, watches, precious metals, or high-value collectibles.

7.2 If such items are moved without our knowledge or consent, we will not be liable for any loss, damage, or penalties arising from them, and you will be responsible for any resulting claims, fines, or costs.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care and skill in providing our services and handling your goods.

8.2 Our liability for loss of or damage to goods caused by our negligence or breach of contract is limited. Unless otherwise agreed in writing, our total liability shall not exceed a reasonable replacement value for the items affected, subject to a cap per job, taking into account fair wear and tear and the age and condition of items.

8.3 We are not liable for loss or damage arising from:

a) Inadequate or improper packing by you or a third party.

b) Normal wear and tear, scratching, or minor dents inherent to moving.

c) The dismantling or reassembly of flat-pack or pre-assembled furniture not designed to be moved in that manner.

d) Pre-existing defects, weaknesses, or faults in goods.

e) Goods that you or your representative transport independently.

f) Delays or failure to perform caused by events beyond our reasonable control, including traffic, weather, or road closures.

8.4 Certain items such as fragile furniture, glass, mirrors, electronics, and artwork may be particularly vulnerable in transit. Enhanced protection or specialist packing may be recommended. If you decline such measures, our liability may be further limited.

8.5 We do not accept liability for indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress.

8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

9. Claims and Complaints

9.1 You must inspect your goods as soon as reasonably possible after completion of the service.

9.2 Any visible loss or damage that you believe has been caused by us must be reported to our team on the day of the move wherever possible.

9.3 Formal complaints or claims for loss or damage must be notified to us in writing as soon as reasonably practicable, giving a full description of the issue and any supporting evidence.

9.4 We may request photographs, receipts, or other documentation to assess any claim. You must retain any damaged items for inspection.

9.5 Making a claim does not automatically result in compensation. We will investigate and respond within a reasonable timeframe and may offer repair, replacement, or a financial settlement where appropriate and within the limits set out in these Terms and Conditions.

10. Waste and Disposal Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations when handling and disposing of waste.

10.2 If you request that we remove unwanted items or waste, this will be treated as a separate service and may be subject to additional charges based on type, quantity, and disposal requirements.

10.3 We may only remove waste or items for disposal that we are legally permitted to carry. Certain waste types, including hazardous, clinical, electrical, or construction waste, may require specialist disposal arrangements and may not be accepted.

10.4 You must accurately describe any items intended for disposal. If items collected as general waste are later found to be hazardous or restricted, you will be responsible for any additional handling, treatment, or disposal costs and any penalties incurred.

10.5 We will dispose of waste only at authorised facilities or transfer stations in accordance with relevant legislation. We will not fly-tip or allow your waste to be disposed of illegally.

11. Delays and Waiting Time

11.1 You must be ready for collection and provide access at the agreed time. If our team is kept waiting due to issues at your property or delays within your control, we may charge reasonable waiting time at our standard hourly rates.

11.2 If access is significantly delayed or prevented due to factors outside our control, we may need to reschedule the service and may charge for any time, travel, or costs incurred up to that point.

11.3 While we will do our best to meet agreed timeframes, arrival and completion times are estimates. We are not liable for delays caused by traffic, accidents, road works, weather, or other events beyond our reasonable control.

12. Insurance

12.1 We aim to maintain appropriate insurance cover suitable for a removal and man and van service provider operating in the UK.

12.2 Our insurance does not replace your own household, contents, or business insurance. You are strongly advised to maintain your own insurance for your goods during removal and transit and, where necessary, to inform your insurer of the move.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you only as necessary to take bookings, provide our services, manage payments, and handle any queries or complaints.

13.2 We will take reasonable steps to keep your information secure and will not sell your personal data to third parties.

13.3 We may share relevant details with our staff, subcontractors, or insurers where required to deliver the services or handle any claim or legal obligation.

14. Subcontracting

14.1 We may, at our discretion, use carefully selected subcontractors or partner companies to carry out all or part of the services.

14.2 Where subcontractors are used, we will remain your main point of contact, and these Terms and Conditions will continue to apply.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute arising out of or in connection with them or the services provided shall be governed by and interpreted in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the services, whether contractual or non-contractual.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior representations, understandings, or agreements, whether written or oral.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your service.