Privacy Policy

Man With a Van Homerton Privacy Policy

This Privacy Policy explains how Man With a Van Homerton collects, uses, stores, and protects personal data relating to customers and potential customers in our service area. It is intended to comply with the UK General Data Protection Regulation and relevant data protection laws. This policy applies to all customers and individuals who use, or enquire about, our services within the Homerton area and surrounding locations.

Who We Are

Man With a Van Homerton is a local service provider offering collection, delivery, removals, and related services. For the purposes of data protection law, we are the data controller for the personal data described in this policy. This means we decide how and why your personal data is processed when you interact with us as a customer or prospective customer.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The main types of personal data we collect are:

Identification and contact details, such as your name, address, service addresses, and general location information needed to carry out bookings.

Communication details, such as your preferred method of contact and the content of messages or notes you provide when requesting quotes, making bookings, or asking questions.

Service and booking information, such as dates and times of jobs, pick-up and drop-off locations, access details, special instructions, and information about items to be moved where this is relevant to plan the service safely and effectively.

Payment-related information, such as the amount charged, payment status, and transaction references. We do not store full card details if payments are processed via third-party payment providers.

Technical and usage information, where relevant, such as basic information about how you contacted us or accessed our online presence, including device and browser details and the time and date of your enquiry. This is limited to what is necessary to respond to you and to manage our services.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, text, online form, or through any other communication channel that you choose to use. We may also collect data during the delivery of services, for example when confirming access details or confirming completion of a job.

In some cases, your details may be provided by someone else, such as a landlord, letting agent, or business contact arranging transport on your behalf. In such instances, we will treat your personal data in accordance with this policy and will provide you with relevant privacy information where feasible.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection laws. The main lawful bases we rely on are:

Contractual necessity. We process your personal data to provide a quote, to accept and manage bookings, to deliver the service you have requested, and to handle payments and related customer service. Without this data we would be unable to perform the contract or take steps at your request before entering into a contract.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, preventing and addressing misuse of our services, and keeping appropriate records.

Legal obligations. We may process personal data where needed to comply with legal and regulatory requirements, such as maintaining tax and accounting records and responding to lawful requests from authorities.

Consent. In limited situations, we may rely on your consent, for example for certain optional communications that go beyond what is necessary for your booking. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, arrange, and manage bookings for our man with a van services, including confirming details with you and addressing any changes or issues.

To deliver the requested service, such as collecting and transporting your items safely between addresses.

To manage payments and related financial transactions, including invoicing, payment confirmation, and dealing with any disputes or chargebacks.

To respond to enquiries, requests, or complaints and to provide ongoing customer support.

To plan and improve our services, including analysing common routes, types of jobs, and general service patterns in a way that does not unnecessarily identify individuals.

To comply with legal, regulatory, and tax obligations and to maintain records needed for accounting and business management.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary and lawful. These third parties act either as data processors, processing personal data on our behalf, or as separate controllers in their own right.

Service providers and processors. We may use third-party companies for services such as payment processing, booking or scheduling tools, accounting, and secure data storage. These providers are only allowed to process your personal data in accordance with our instructions and must protect your data appropriately.

Professional advisers. We may share data with accountants, legal advisers, or similar professionals for the purposes of obtaining advice or fulfilling our legal obligations.

Authorities and legal bodies. Where required by law, or where necessary to protect our rights or the rights of others, we may share personal data with law enforcement agencies, courts, or regulatory bodies.

We do not sell your personal data. Any sharing is limited to the purposes described in this policy and is carried out with appropriate safeguards.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.

Booking and service records, including associated contact details, are normally retained for a set number of years after your last interaction with us, in line with legal limitation periods and tax record requirements.

Basic enquiry information where no booking is made may be retained for a shorter period, sufficient to respond to you and manage our business records.

When personal data is no longer needed, we will either securely delete it or anonymise it so that it can no longer be linked to you.

International Transfers

If any of our service providers process personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent mechanisms required by data protection laws.

How We Protect Your Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to those who need it to perform their duties and ensuring that our processors apply adequate security controls.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Homerton customers and individuals in our service area, subject to certain legal conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how it is used.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. In some circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction. You may have the right to request that we restrict the processing of your data, for example while we verify its accuracy or consider an objection you have raised.

Right to object. You may object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or need to continue processing for legal claims.

Right to data portability. Where our processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used format and to request that we transfer it to another controller where technically feasible.

If you wish to exercise any of these rights, you can contact us using our usual contact channels. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by law.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live, work, or where you consider that a breach of data protection law has occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most recent version will always apply to the personal data we hold. We recommend that you review this policy periodically to stay informed about how we protect your information.