Terms and Conditions for Man With A Van Homerton
These Terms and Conditions set out the basis on which Man With A Van Homerton provides removals, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing goods to be loaded, you agree to be bound by these terms. Please read them carefully before placing a booking for a man and van service in Homerton or any comparable service arranged under the same business name.
These terms are intended to be fair, clear, and consistent with UK consumer law. They explain how bookings are made, how payments are processed, when cancellations may apply, what liability is accepted, how waste is handled, and which law applies if any dispute arises. References to “we”, “us”, and “our” mean the service provider; references to “you” and “your” mean the customer or any person acting on the customer’s behalf.
Our services may include loading, transport, unloading, item handling, disposal assistance, and similar tasks agreed in advance. Because every job is different, the exact scope of the Man With A Van Homerton service will depend on the booking details, the condition of the items, access arrangements, and any instructions confirmed before the job begins.
1. Booking Process
A booking is usually made by requesting a quote and confirming the service requirements. When you provide details such as the collection address, delivery address, item list, preferred time, access conditions, and any special handling needs, we will use that information to prepare an estimate or fixed price. A booking is only confirmed when we accept the request and, where required, receive any deposit or advance payment.
You are responsible for ensuring that all information supplied during the booking process is accurate and complete. This includes dimensions, weights, stair access, parking limitations, lift availability, and any item that may require extra labour, protective packing, or a vehicle of a particular size. If the actual job differs from the information provided, we may revise the quote, amend the schedule, or decline to proceed if safe completion is not reasonably possible.
We may ask for written confirmation by email, text, or other recorded format. Confirmation may include the agreed date, estimated duration, service type, and any stated exclusions. The booking is made for the services specified only. Any additional task, such as dismantling furniture, waiting time, multiple pick-ups, or extra stops, must be agreed separately before or during the job.
2. Service Standards and Customer Responsibilities
We will use reasonable skill and care when carrying out the service. Our team will aim to handle goods carefully and to operate in a safe, professional manner. However, you must make sure that items are suitable for transport, are adequately packed where packing is required, and are lawful to move. Fragile, valuable, hazardous, or unusually heavy items should be declared in advance. If they are not declared, we accept no responsibility for issues that arise from the omission.
You must ensure that the property, driveway, road, loading area, and destination are accessible at the agreed time. If parking is restricted, permits are needed, or access equipment is required, you must arrange this unless we have expressly agreed otherwise. Delays caused by blocked access, waiting for keys, incorrect addresses, or missing parking arrangements may lead to extra charges or rescheduling.
Where the customer or another authorised person is present, that person must check the items and confirm any special instructions before loading begins. If you ask us to move items on your behalf without being present, you accept that we may rely on the information provided when the booking was made. For a van and man service in Homerton, as with any transport service, clear instructions help reduce the risk of misunderstanding and delay.
3. Payments and Charges
Our prices may be quoted as fixed fees, hourly rates, or a combination of both. The quotation will normally be based on the information you provide and may include labour, vehicle use, fuel, mileage, and standard equipment. If the job changes after confirmation, additional charges may apply. These can include extra time, additional staff, waiting, re-routing, congestion, parking costs, tolls, or special handling fees.
Unless otherwise agreed in writing, payment is due on completion of the job or before unloading if we reasonably require payment in advance. We may accept bank transfer, card payment, or other approved methods. If a deposit is requested, it will secure the booking and may be deducted from the final balance. Failure to pay on time may result in cancellation of the service, storage of goods at your risk and cost, or recovery action for any outstanding amount.
All prices, where stated, are exclusive of any additional amounts that arise from inaccurate information, late changes, or circumstances outside our control. If the scope of the work increases materially, we will explain the reason for any revised charge. You remain responsible for payment even if third parties, landlords, tenants, agents, or employers were involved in arranging the booking on your behalf.
4. Cancellations and Rescheduling
You may cancel or reschedule a booking, but notice should be given as early as possible. If you cancel more than 48 hours before the scheduled time, any deposit may be refundable, subject to administrative costs if these were clearly stated in advance. If you cancel with less notice, or if our team has already been dispatched, a cancellation fee may apply to cover reserved time, travel, and labour.
If we need to cancel or reschedule because of vehicle failure, severe weather, unsafe conditions, staff illness, or another event beyond our reasonable control, we will aim to offer an alternative time. Where this is not possible, any prepaid amount for the affected service will normally be refunded, but we are not responsible for indirect losses caused by the cancellation, such as missed appointments or delayed chain transactions.
We may also cancel or pause a job if the customer breaches these terms, the items are unsafe or unlawful to move, the access arrangements are materially different from those described, or payment is refused. If a booking is stopped after commencement, you may still be charged for work already completed, travel already incurred, and any waiting time or return journey reasonably required.
5. Liability and Insurance
We will take reasonable care when handling your belongings, but liability is limited by law and by the nature of the service. We are not liable for loss or damage caused by items that were not properly packed, fragile goods with hidden defects, pre-existing damage, inadequate access, or instructions given contrary to our advice. You should protect items of exceptional value by arranging suitable insurance and declaring them before the job begins.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, our liability for direct loss or damage arising from our negligence is limited to the reasonable repair or replacement value of the affected item, taking account of age, condition, and depreciation, or to the total amount paid for the relevant service, whichever is lower, unless otherwise required by law.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, unless liability cannot lawfully be excluded. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide evidence, including photographs and a description of the item and the circumstances. Claims made long after completion may be harder to assess and may not be accepted if inspection is no longer possible.
6. Waste Regulations and Disposal Handling
If the service includes disposal, clearance, or removal of unwanted items, both parties must comply with UK waste regulations. We will only transport and dispose of waste where it is lawful to do so and where the job has been agreed as part of the booking. You must not include hazardous waste, clinical waste, asbestos, gas bottles, chemicals, batteries, oils, solvents, or any prohibited material unless we have explicitly agreed that we are authorised and equipped to handle it.
You remain responsible for identifying the nature of any waste or unwanted items. If an item has hidden contamination, contains restricted contents, or is misdescribed, you may be liable for any extra costs, penalties, cleaning, or disposal charges that arise. We reserve the right to refuse collection of any item that appears unsafe, illegal, or outside the scope of lawful transport. Where waste is accepted, it may be taken only to licensed facilities or processed in accordance with applicable environmental requirements.
To support compliance, you agree to provide accurate descriptions and to cooperate with any reasonable request for information about the origin, contents, or status of the waste. If we are asked to move items that may be classed as waste, you must ensure that ownership has been lawfully transferred and that the disposal request is genuine. A Man With A Van Homerton waste collection or clearance task does not override legal duties that apply to householders, businesses, or duty-of-care holders under environmental law.
7. Delays, Access, and Force Majeure
We will aim to arrive within the agreed time window, but arrival times are estimates unless expressly guaranteed in writing. Traffic, weather, road closures, and loading conditions can affect punctuality. We are not responsible for delay caused by events outside our reasonable control. If delay becomes significant, we will try to keep you informed and provide a revised arrival time where possible.
If we are unable to complete the service because of factors beyond our control, such as severe congestion, unsafe weather, accidents, or access restrictions, we may suspend or terminate the booking and charge for work already performed. Neither party will be liable for failure to perform where that failure is caused by an event outside reasonable control, provided the affected party takes reasonable steps to reduce the impact.
Where practical, the customer should ensure that keys, lift access, and any relevant codes are available at the required time. If the booking depends on third parties, such as building managers or reception desks, you remain responsible for making the necessary arrangements. We accept no responsibility for delays caused by third-party refusal, building rules, or incorrect instructions that prevent completion of the work.
8. Property Left in Our Care
If any item is left in our vehicle, temporary storage, or other place of custody after the service, we will take reasonable care of it for a reasonable period. However, we are not a long-term storage provider unless that has been expressly agreed in writing. Uncollected items may be returned, retained until charges are paid, or otherwise dealt with in accordance with applicable law after reasonable notice.
We may charge for storage, re-delivery, or redelivery attempts where items cannot be delivered because of missing instructions, access problems, refusal to accept goods, or non-payment. If you ask us to hold items temporarily, you accept that risks associated with storage are limited to the extent permitted by law and that any specific storage insurance requirement must be agreed separately.
We may also exercise a lawful lien over goods in our possession until payment has been made in full for services rendered, subject to any rights you may have under consumer law. This means we may retain goods until outstanding balances are settled, provided we act reasonably and in accordance with legal requirements. Any release of goods after retention may be subject to administrative and storage charges.
9. Complaints and Disputes
If you have a concern about the service, please raise it promptly so that we can investigate while the relevant facts are still available. Provide details of the booking, the issue, and any supporting information. We will review the matter in good faith and may request photographs, invoices, or other evidence. If a remedy is appropriate, it may include repair, replacement, partial refund, or another reasonable solution.
We aim to resolve disputes directly and without unnecessary formality. Nothing in these Terms affects your statutory rights as a consumer under UK law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in force to the fullest extent permitted. No failure or delay in exercising any right will operate as a waiver of that right.
These Terms and Conditions constitute the entire agreement between you and us regarding the relevant booking, except where a separate written agreement states otherwise. If there is any conflict between a quotation and these terms, the quotation will apply only to the extent that it expressly overrides a specific term. Any variation must be confirmed by us in writing.