Terms and Conditions for Man With A Van Homerton
These Terms and Conditions set out the basis on which Man With A Van Homerton provides removal, transport, delivery, collection, and related van services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. They are intended to create a clear, fair, and practical framework for both parties, covering the booking process, pricing, cancellations, liability, waste handling, and the law that applies to the service.
In these terms, references to “we,” “us,” and “our” mean the service provider operating as Man With A Van Homerton. References to “you” and “your” mean the customer, client, or person arranging the service. Where a booking is made on behalf of another person, the person placing the booking confirms that they have authority to accept these conditions on that person’s behalf.
These terms apply to all van hire with driver services, light removals, courier-style transport, furniture collection, single-item moves, and similar work agreed in advance. They do not apply to services that require specialist licensing, heavy haulage, dangerous goods transport, or any activity outside the scope of a standard man and van operation unless expressly agreed in writing.
1. Booking process
All bookings are subject to availability and acceptance by us. A booking is usually made after you provide the necessary details, including the items to be moved, collection and delivery locations, preferred date and time, access conditions, stair or lift availability, parking restrictions, and any special handling requirements. We may request photographs, a list of items, or other information needed to assess the job and provide an accurate quotation.
Once we have reviewed the details, we may provide an estimate or a fixed quotation. Any quotation given is based on the information supplied at the time. If the job changes materially, for example because the load is larger than described, access is more difficult, or waiting time is longer than expected, the price may be adjusted reasonably to reflect the actual work carried out.
A booking is only confirmed when we have accepted the order and, where required, received a deposit or written confirmation from you. We may refuse or cancel a booking if the information provided is incomplete, misleading, unsafe, or inconsistent with the service offered. We may also decline work where conditions are unsuitable, unlawful, or likely to expose our team or property to unreasonable risk.
It is your responsibility to ensure that the booking information is accurate and complete. You must tell us in advance about fragile goods, high-value items, tight access, restricted parking, permit zones, appliance disconnection needs, or any other issue likely to affect the service. If additional labour, packing, dismantling, or waiting is needed on the day, this may incur extra charges.
If you are booking a man with a van service in Homerton on a time-sensitive basis, you should allow sufficient flexibility for traffic, access delays, or other operational issues. While we aim to attend within the agreed time window, times are estimates unless specifically guaranteed in writing.
2. Payments
Payment terms will be agreed at the time of booking or prior to the job commencing. Unless stated otherwise, payment is due immediately on completion of the service. We may require a deposit, part-payment, or advance payment for larger jobs, same-day bookings, weekend work, or services involving multiple stops or long-distance transport.
We accept payment methods as advised at the time of booking. If a payment is made by bank transfer, card, cash, or another agreed method, you must ensure funds are available and cleared as required. Any bank charges, chargeback costs, or fees arising from failed or reversed payments may be recoverable from you where permitted by law.
All prices quoted are based on the agreed scope of work and any assumptions stated in the estimate. Unless otherwise confirmed, prices may not include parking charges, tolls, congestion-related costs, disposal fees, extra labour, waiting time, or additional mileage caused by changes to the route or instructions. If such costs arise, they may be added to the final invoice.
Where the work exceeds the booked time, includes more items than declared, or requires an extra person, the price may be adjusted accordingly. We will usually make a reasonable effort to notify you before additional charges are incurred, but this may not always be possible if circumstances on site require immediate action to complete the job safely or efficiently.
You are responsible for ensuring that payment is made in full by the agreed deadline. If payment is overdue, we reserve the right to charge interest and reasonable recovery costs where lawful. We may also suspend or refuse future services until outstanding balances are settled.
Invoices and receipts may be provided electronically. Any query regarding an invoice should be raised promptly. The absence of an immediate objection does not prevent us from recovering sums lawfully due under the booking.
3. Cancellations and rescheduling
If you need to cancel or change your booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether work has already been scheduled, assigned, or commenced. Where a deposit has been taken, it may be non-refundable in whole or in part if the cancellation is made late or the booking cannot be reallocated.
We may cancel or reschedule a booking if vehicle failure, adverse weather, staff illness, road closures, unsafe conditions, or other events beyond our reasonable control prevent us from performing the service as planned. In such cases, we will aim to offer an alternative time or date, but we will not be responsible for consequential losses caused by the rescheduling, except where required by law.
If you are not present at the agreed time and access cannot be obtained, the booking may be treated as cancelled by you and charges may still apply. Similarly, if the goods are not ready for collection, or if the job cannot proceed because of inaccurate information, blocked access, or absence of necessary permissions, we may charge for any time already spent and related costs.
Where a booking is rescheduled, the new date remains subject to availability. If a revised slot is accepted, the original quotation may be reviewed if costs, vehicle allocation, or job conditions have changed. We will always try to act reasonably and transparently when applying any revised charge.
Nothing in this section limits your statutory rights where services are not provided with reasonable care and skill. However, you should note that flexibility is often necessary in the man with van sector because of traffic, loading conditions, and changing access issues.
4. Liability and customer responsibilities
We will take reasonable care when handling and transporting your goods. However, unless otherwise agreed in writing, you remain responsible for ensuring that items are packed appropriately, are suitable for transit, and can be safely moved by a standard van service. We are not responsible for pre-existing damage, wear and tear, concealed defects, or damage caused by inadequate packaging or insecure loading by the customer.
You must ensure that items are clearly identified and that any fragile, valuable, or unusual goods are declared before the job begins. This includes artwork, antiques, glass, electronics, confidential documents, cash, jewellery, or sentimental items. We may refuse to transport certain goods if we believe they are too fragile, hazardous, illegal, or unsuitable for the service.
Where we assist with lifting, carrying, assembling, dismantling, or loading, this is done on the basis of the information provided by you. You must tell us if an item is heavy, unstable, or requires special handling. We may refuse to move any item that appears unsafe or beyond the reasonable capacity of the agreed service.
Our liability for loss or damage, where proven and caused by our negligence, will be limited to the lower of the replacement value of the item or the limit agreed at booking, subject always to any mandatory rights under UK law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, missed deadlines, loss of enjoyment, or losses arising from delay, unless such liability cannot be excluded by law. It is your responsibility to arrange suitable insurance if you require broader protection than these terms provide.
You agree to indemnify us against claims, losses, or costs arising from inaccurate instructions, unlawful goods, unsafe loading requests, parking enforcement caused by your directions, or breach of these terms by you or anyone acting on your behalf.
5. Waste regulations and disposal
Where our Man With A Van Homerton service includes collection or disposal of waste, all waste handling must comply with applicable UK waste laws, environmental rules, and local authority requirements. We only transport or dispose of waste that we are legally permitted to handle and for which the necessary arrangements have been made in advance.
You must tell us exactly what waste is to be collected. Certain items may be prohibited, restricted, or subject to special treatment, including electrical waste, mattresses, tyres, paints, chemicals, oils, batteries, fluorescent tubes, fridges, freezers, or construction waste. We may refuse to collect any item that is hazardous, improperly described, or cannot lawfully be taken to the intended disposal point.
Where waste is removed, you confirm that you have the legal right to dispose of it and that it is not contaminated with prohibited materials. You agree not to place controlled or hazardous waste among general household or mixed loads unless we have expressly accepted it and made lawful arrangements for handling.
If a waste transfer note, receipt, or other documentation is required, you agree to provide accurate details and cooperate in completing it. We may retain evidence of lawful disposal, including location, date, and type of waste handled, where needed to comply with regulatory obligations.
Any illegal, unsafe, or undisclosed waste may be refused, returned, or reported where necessary. If we incur additional costs because waste was misdescribed, mixed with prohibited items, or required special disposal after acceptance, those costs may be passed on to you.
6. Service conditions
We require suitable access to the collection and delivery points. This includes lawful parking, safe loading space, and enough room to manoeuvre the vehicle. If permits, entry codes, lift bookings, or site permissions are needed, you must arrange them in advance unless we have expressly agreed to do so. Delays caused by lack of access may result in waiting charges or cancellation fees.
Any items that must be disconnected, drained, secured, or prepared before transport remain your responsibility unless agreed otherwise. We do not normally disconnect gas appliances or deal with specialist installations. If we agree to move an item that requires preparation, you must ensure that it is safe and ready before the scheduled arrival time.
We may make reasonable decisions on the day about how to load, route, or secure items for safe transport. If weather, road conditions, or unexpected operational issues require us to change the arrangement of the job, we will do so in a way that is intended to protect your goods and the vehicle.
7. Complaints and claims
If you believe there has been an issue with the service, you should notify us as soon as reasonably possible and provide relevant details, including photographs where appropriate. We may ask for evidence of the alleged problem, the value of the item, and any supporting information needed to assess the matter fairly.
Claims for damage or loss must be made promptly and in any event within a reasonable period after the service, so that we can investigate properly. Failure to notify us in time may affect our ability to assess the claim. We will review complaints in good faith and seek a fair outcome in accordance with these terms and applicable law.
If a problem can be corrected by repair, replacement, partial refund, or another reasonable remedy, we may choose the appropriate option depending on the circumstances. Nothing in this section affects your legal rights under the Consumer Rights Act 2015 or other applicable consumer protection law.
These terms are designed to be interpreted as a whole. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.
No waiver of any breach shall be treated as a waiver of any later breach. Any failure by us to enforce a right at any time does not mean that right has been lost.
8. Governing law
These Terms and Conditions, and any dispute or claim arising from them or in connection with the service, are governed by the laws of England and Wales. Where you are a consumer, you may also benefit from mandatory rights available under the law of your country of residence if those rights cannot be excluded.
Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, although we will always prefer to resolve issues through direct discussion and reasonable cooperation before either party starts formal proceedings.
Acceptance of terms By booking or using the service, you confirm that you have read, understood, and agreed to these terms. If you do not agree, you should not proceed with the booking or allow the service to begin.